Is training effective, or do employers pay while employees play?

The terms training, development and workforce education have become cliché. Critics contend that training the workforce is a superfluous expense.

In her recent article “Workforce training: Are you equipping staff with the skills necessary for fiscal success?, JoAnn Neely of Markwell Strategies says that “Most managers abhor taking staff from actual job production, and many managers do not believe training really improves business results.”

Neely argues that the value of workforce development must be demonstrated, and that staff education must be proven to be time-efficient and bottom-line effective.